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| Shipping & Returns |
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Shipping Methods and Costs
Depending on the item(s) you purchase on LandRoller.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Second Day). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping Rules and Restrictions
• Orders are shipped on business days only by FedEx or USPS. Business days are Monday-Friday, excluding federal holidays within the United States.
• The shipping cost shown for an individual item reflects what you can expect to pay if the item ships alone. An order containing multiple
items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum
of individual ship charges appearing in your cart. Your actual shipping and handling cost will automatically compute on the
Shipping Options page of checkout.
• You will not be charged for any item until your order enters the shipping process.
Reason for Return: Sizing
If you are returning your LandRoller skates, which were purchased from the LandRoller Store on the LandRoller.com website, due to a sizing issue, please follow these basic steps:
• Please ensure to return the skates in “like new” condition and in the LandRoller package that you received. As indicated in the enclosed documentation that you received with your LandRollers, it is important that you try on your skates to ensure proper fit on a clean indoor surface (hardwood floor, tile, carpet or your cellar may provide the needed space and will keep the skates in like new condition).
• Clearly indicate: your order number, the last 4 digits of the credit card used to purchase the skates at our online store, and the new size that you would like sent out.
• Provide a current e-mail address, daytime and evening phone numbers, and both the billing and mailing address so that we can provide you with feedback.
• All products must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to insure full credit.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• For your protection, we recommend that you use UPS, FedEx or Insured Parcel Post for your return. It will help us track your skates and allow us to track inventory if you send us an email to sizereturns@landroller.com once you have sent your like new condition skates. Please include a tracking number and any special remarks/comments in your e-mail.
We will contact you via e-mail once we receive the LandRollers and once again when we ship your new LandRollers out.
If returning due to a sizing issue, please repack the skates in their original packaging and ship them to the following address:
www.LandRoller.com
Returns Department, Code SDF
23282 Del Lago Drive
Laguna Hills, CA 92653
If you purchase your LandRoller skates from another inline store or a brick & mortar store, please follow their return policies.
**All returns may be subject to a $20.00 restocking fee.**
**Please allow 30 business days for refunds to be credited to your account.**
Reason for Return: Manufacturer Defect or Breach of Warranty
Our goal at LandRollers is to produce safe products that are free of any manufacturing defects. Our skates are made at some of the finest skate making facilities in the skating business. Our skates undergo strict testing and quality control. Despite this, sometimes defects can occur.
If you are returning your LandRollers because of a manufacturer’s warranty issue, please take the following action:
• Identify the problem and send an e-mail immediately to warrantyreturns@landroller.com. You will receive a response within 2 business days. If we can not determine a faster, better solution we will have you ship the entire pair of skates, back to the address identified below. However, if the problem is one that we are able to fix by sending out a replacement part, we may (and reserve the right) do so. We will make every effort to get you back on your LandRollers as soon as possible.
• In the event we determine that we need to replace your skates, we will send you out a prepaid shipping label. Listed below are steps will ensure a timely response on our part and allow us to get you out a new pair of LandRoller skates:
-; Pack the item securely in the original package, if possible.
-; Enclose the bottom portion of the original packing list with the item. Packing list, please include your order number, billing name, a current e-mail address and both your current billing and mailing address with the item.
-; We will send you an e-mail once we receive your LandRollers and once again when we send out your new LandRollers.
If returning due to a manufacturer’s warranty issue, please repack the skates and ship them to the following address:
www.LandRoller.com
Returns Department, Code MWT
23282 Del Lago Drive
Laguna Hills, CA 92653
Thank you for being a LandRoller customer. We will work hard to ensure that we get you back on your LandRollers in a timely manner so that you are able to “Get Out Of Line!”
The LandRoller Team. |
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